Frequently Asked Questions
Everything you need to know about your Tokullectibles experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you accept returns or exchanges?
Yes, we offer a 30-day return policy for items in their original, unworn condition with tags attached. Please visit our returns portal to initiate a request.
How do I determine my correct size?
Each product page includes a detailed size chart. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
Are your products ethically sourced?
Absolutely. Tokullectibles is committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.